Last updated: 27 September 2026
The website www.gradotech.it is operated by GRADO Tech S.r.l.s., with registered office at Corso Umberto I, 7 – 66050 San Salvo (CH), Italy, VAT number 02868240694.
Notices about the website and these terms can be sent to info@gradotech.it.
These terms govern browsing of the institutional website, requests for information or quotations, and, in general terms, use of the content published on the site.
Activation of a digital service, a platform or a training programme is governed by the offer, quotation or specific contract accepted by the parties. Those documents prevail over these terms for everything that concerns that commercial relationship.
Browsing the site does not, by itself, create a supply contract. These terms do not replace software contracts, training contracts, or the privacy notices of the individual services.
GRADO Tech develops software, builds cloud digital solutions, designs training and provides professional services to businesses, including the digitalisation of company processes.
Depending on what is agreed, the platforms may include tools for training, occupational health and safety, document management and human resources, such as GRADO Assistant, GRADO Academy, GRADO Security, GRADO Hub, GRADO Connect and GRADO Reflow.
Descriptions, screens and features published on the website are informative. Characteristics, performance, service levels and any other contractual element are those set out in the documentation that applies to the service actually activated: the offer, the order, the contract or the technical annexes.
You may browse the site to learn about the services, request contact or a quotation, and use the functions made available, in accordance with these terms and the law.
You may not:
The forms and contact details on the site are there so that you can ask for information or a commercial contact. Sending a request does not conclude a contract and does not oblige GRADO Tech to provide a service or to issue an offer.
General information published on the site, including descriptive text and any price indications of an illustrative nature, is not a public offer under article 1336 of the Italian Civil Code, unless a text says so expressly.
A commercial offer exists only when GRADO Tech addresses a proposal to an identified recipient, or when it is accepted in the manner stated in the offer itself.
Prices, features, duration, any fees, renewals, payment methods, suspensions and termination are set out in the offer or contract that applies to the service.
These terms do not set price lists, durations, automatic renewals, penalties or withdrawal conditions. If a commercial point has not been agreed in writing, it is not governed by this page.
Access to the platforms is limited to people authorised by the customer or by GRADO Tech, according to the contract for that service.
Anyone who receives credentials must keep them confidential, must not pass them to unauthorised third parties, and must use the account in line with the contract and the law. The customer tells GRADO Tech if it suspects unauthorised use of the credentials.
In the event of abusive access, a breach of these terms or of the contract, or a security risk, GRADO Tech may limit or suspend the access concerned, within the limits of the contract and applicable law, and gives notice in the manner provided for that relationship.
The institutional website is an information tool. It may be updated, suspended or interrupted for maintenance, technical work or causes outside GRADO Tech’s control. Continuous availability of the website is not promised.
Contracted cloud services and platforms remain governed by their own contract. Maintenance, updates, malfunctions and security work are handled with the care required by that relationship and by applicable law. Any commitment on availability, maintenance windows or restoration times applies only if it has been agreed in writing.
GRADO Tech adopts technical and organisational measures appropriate to the service provided. That is not a guarantee that vulnerabilities, interruptions or losses will never occur, and it is not a service level that has not been agreed.
Trademarks, logos, software, texts, graphics, training materials and the other content of the website and of the platforms remain the property of GRADO Tech or of their respective owners. Browsing the site does not transfer any intellectual property rights.
Unless otherwise agreed in writing, the customer receives a licence to use the software within the limits of the service contract. The licence does not include the right to copy, modify, decompile or resell the software, beyond what mandatory rules allow.
Data, documents and other content uploaded by the customer remain the property of the customer or of the third parties entitled to them. Uploading them to the platforms does not transfer ownership to GRADO Tech.
Use of the platforms does not transfer ownership of the customer’s data to GRADO Tech.
The processing of personal data, the ways of accessing it, and any return or deletion are described in the applicable contract and in the privacy documentation of the service concerned, available from the privacy pages of the site. The institutional website is covered by the privacy notice published at www.gradotech.it.
The processing of personal data of people who browse the site or send a request is described in the privacy notice. The use of cookies is described in the cookie policy.
These pages do not replace the notices of the individual products. Those notices remain the ones published for each platform when the service is activated.
The site may contain links to third-party websites and services. Those sites are operated by their own owners, under their own terms and notices. GRADO Tech does not control external content and is not responsible for how it works, within the limits the law allows and without excluding liability that cannot be excluded.
When a GRADO Tech service integrates a third-party platform, that integration is part of the contracted service and is governed by the contract and by the third-party provider’s terms, each for its own part. An informational link on the institutional website is not, by itself, a contractual integration.
GRADO Tech prepares the content of the institutional website with care. Published information may be updated and does not replace a professional assessment of a specific case, nor an offer or a contract.
Each user is responsible for how they use the site, for the requests they send and, if they access a platform, for complying with the relevant contract and for the lawfulness of the data and documents they upload.
Any limitation of liability in a contract applies only within the limits allowed by Italian law. It does not exclude liability for wilful misconduct or gross negligence, nor rights that cannot be waived. These terms do not contain a general exclusion of liability for loss of data, interruptions or malfunctions of contracted services: those matters remain governed by the applicable contract and by the law.
In dealings with consumers, the rights provided by the Italian Consumer Code and by other mandatory rules remain in force.
GRADO Tech may update these terms to reflect the website, the information services or the law. The date of the update is shown at the top of the page.
Changes apply to browsing of the website from the time they are published. For contracts already concluded, a material change to the agreed conditions is not treated as accepted merely because a person continues to use a service: the contract applies and, where a change requires acceptance, that acceptance must be explicit. Where the law or the contract requires notice, GRADO Tech gives it in the manner that applies to that relationship, ordinarily at the address indicated by the customer.
These terms are governed by Italian law, including the rules on information-society services (Legislative Decree 70/2003) and, where the relationship involves a consumer, the mandatory provisions of the Consumer Code (Legislative Decree 206/2005) and of European Union consumer-protection law.
Disputes with professionals and businesses may be brought before the court that has jurisdiction under the ordinary rules of the Italian Code of Civil Procedure. No exclusive forum is agreed. If the user is a consumer, the mandatory rules on the consumer’s forum remain in force.
Before starting proceedings, you may write to info@gradotech.it to seek a solution.
For questions and clarifications about these terms: info@gradotech.it.
GRADO Tech S.r.l.s. — Corso Umberto I, 7 – 66050 San Salvo (CH) — VAT 02868240694 — www.gradotech.it
